I have 15 years of experience in hospitality industry, which including front office and back office management as well as housekeeping supervision. I have 6 years of back office experience answering telephone calls, complaints, communicate with suppliers, placing orders, inventory of housekeeping amenities, scanning documents, preparing official employment letters, answering email inquiries, payroll activitiesFront Office System. I also do daily briefing on hotel performance and handle reservations for FIT and groups. I’m also well aware of extranet of Travel Agents. I ‘am also adept with MS Word and Excel.
Additionally, I have worked for a Boutique Hotel in Malaysia as overall in charge and also PA to the Director, where I strived to maintain high standards for effectiveness, precision, dependability, and attendance. I ‘am flexible team player and can adapt to various situations that may occur, and handle any additional assigned duties. In summary, I’m friendly, hardworking, fast learner and organized professional with proven administration and management skills.