日本と海外をつなぐクラウドソーシング

I was a key account officer for Shell and served as the primary focal for Australia’s biggest mining accounts (Rio Tinto and Vale). I handled end to end issues from retrieving orders, troubleshooting errors and getting resolution for issues encountered from order to delivery to invoice. I worked like a one stop shop for customers as well as stakeholders, collaborating with each partner to ensure customer’s needs are met. Ensured that all complaints and disputes are addressed and resolved in a timely manner.