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artatwork
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- 最終ログイン : 2016-03-03
- 登録日 : 2016-03-03
自己紹介
( Worked for John Deere, a tractor company) 4 years in the Customer Service and Information technology outsourcing.
-As an IT Analyst, i make sure the flow of hardware and software deployment is furnished by means of thorough analysis.
- Heedful when it comes to Average handling time
- Emphasize the cause and identify the real problem behind the presented report to clinch a resolution in a timely manner.
-Operates computer/Online guides to ensure first call resolution without having to transfer the customer whenever possible.
-Handled Chat support aside from the common on phone IT support .
-Assisted customers over the phone regarding Network account issues, Shop floor related problems, MS Outlook ( Mail properties and other general IT related issues. )
