日本と海外をつなぐクラウドソーシング

CUSTOMER SERVICE EXPERT WITH EXCELLENT PROJECT AND ORDER MANAGEMENT BACKGROUND

I have customer service, quality assurance, project management, process improvement and general administration expertise as I have been working for 11 years. Since I have been in the BPO Industry for 6 years and Corporate for 5 years, there are numerous scenarios I encountered which tested my ability to grace under pressure. As part of the pioneer batch in the Quality Assurance team, I was tasked to take the lead during calibration sessions and do internal scan verification to ensure that we have no variance with the client and operations ratings. I consider it as sacrifice because I have to take on a greater responsibility in order to stabilize the QA department in the Philippines. It was crucial, because if we were able to achieve the zero variance with the client, we might eventually grow the team – which actually happened.