Crowdsourcing Workshift > Search Freelance > afdcarandang
afdcarandang
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Philippines
- Favorites : 0 Results
- Skills
- Video Processing
- Other Data Entry
Tagalog (Mother tongue)
- Last Login : 2021-04-22
- Member Since : 2021-04-22
Professional Experience
• Technical Support Representative, Convergys/Concentrix Oct 2015- July 2018
• Transition Advocate/Subject Matter Expert (SME), Convergys/Concentrix Aug 2018- Aug 2019
-Run Classes for Transition Agents (0-30 tenured agents)
-Coach and manage performance of the agents
-OIC Duties for teams upon request
• Communications Trainer, Convergys/Concentrix Sept 2019- Present
-Conduct Communications Clinic (Program Level)
-Facilitate Calibration Sessions and Call Monitoring
-Ad-hoc Tasks (Participate in Program/Site Level Engagement Activities)
-Generate and Send reports specific to Communication Coaching related activities
-Create visual materials (One pager, Refresher materials, etc.) and generate suggested spiels in managing site performance
