日本と海外をつなぐクラウドソーシング

I have 6 years of experience working in the BPO industry in Customer Support, some of the tasks I've handled, but not limited to are the following:

-handled incoming calls
-answer emails
-process orders
-process payments
-collection/billing
-set up a payment arrangement for delinquent accounts
-upselling
-creating case reports to resolve an issue
-appointment setting/cold calling

I am equipped with knowledge in different online applications/platforms like MS Office (Word, Excel, Powerpoint), Google Apps (Gmail, Drive, Docs, Spreadsheet), Canva, Slack, Godaddy, Merchant word, Zik Analytics, and Pipedrive, and more.

I look forward to working with you!