日本と海外をつなぐクラウドソーシング

I've worked with different companies now. Most of them are big companies like Google and HP. I worked as a customer service representative. Here are some of my tasks:

•Receiving or making a high volume of calls from or to customers.
•Striving to achieve first call resolution and maintain the quality of service provided by the call center.
•Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
•Responding efficiently to customers and creating a positive experience.
•Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
•Understanding and using the required software, reports, tools, and metrics.

I've worked with companies like Google, HP and Godaddy for more than 2 years now. I'm already adept with the different kinds of customer service approaches.