I have more than 6 years’ experience in team management and performance development. Trained and mentored hundreds of agents to develop product knowledge and customer service skills with a 90% passing rate. I can work with less supervision, critical thinker, problem solver and always open to learning new things. Open to constructive criticism. Highly proficient in building flights via GDS, Apollo, Amadeus, Galileo and Sabre. Basic knowledge in Microsoft Excel, Word, PowerPoint and good with written and oral English communication skills. 
EXPERIENCE
Dyninno Inc., Cebu City Philippines — Travel Consultant
July 2016 - February 2020

Eperformax Contact Center, Cebu City Philippines — Performance Development Coach
June 2009 - June 2016

Freelancer, Beijing China — English Teacher
June 2005 - September 2008