日本と海外をつなぐクラウドソーシング

I previously worked at Teleperfomance, a bpo company based in Davao City as a Customer Service Representative. We assist cutomer in booking their hotel accomodation, flight and car rentals.

What I learned about being a Customer Service Representative is you have to have empathy. Listen and respond to customer's needs and concerns. Provide accurate information about products and services. You must know how to handle complaints, and the the most important thing to do when handling complaints from a customer is active listening, be calm, empathize and record customer's details, then research answers or provide the best solutions needed.