日本と海外をつなぐクラウドソーシング

I used to work in a BPO industry as a customer service representative for almost a decade for several companies. I've been with two telecommunications company based in U.S which provides assistance to customers billing queries, technical assistance and retention. Sensitivity to customer's issues is very important to make sure I deliver the right and most effective solution to their concerns in a very timely manner. Acknowledging customer's time and effort, strong assurance of help is what customers need from any company that provides them services and that will make them stay loyal to the company.