日本と海外をつなぐクラウドソーシング

Friendly and analytical Call Center Representative with 6 months of experience handling technical and non-technical customer calls in large environments. Excellent interpersonal skills and a trained expert in conflict management. Tech-savvy, with the aptitude to ramp up on new systems and processes quickly.
The following are my task from my fomer job as customer service representative
• Answers inbound calls for an online retailer, fielding approximately 40+ calls per shift
• Acts as a team lead, receiving and closing escalated calls.
• Recommends process and script improvements, resulting in a 15% decrease in average call times
• Worked alongside managers to gain familiarity with existing accounts and business operations.