日本と海外をつなぐクラウドソーシング

CSR | SYNCHRONY GLOBAL SERVICES PHIL. INC. | MARCH 2015 – FEBRUARY 2017
Handles inbound calls answering customer inquiries regarding their credit cards, providing exceptional customer experience and first call resolution, while ensuring Call Quality with strict adherence to all Compliance, Regulatory and Internal Business Procedures.


CSR | APAC CUSTOMER SERVICE INC. | OCTOBER 2010 – MARCH 2015
Answers large volume of phone calls from medical providers and billers to assist them primarily with claim status, check if it processed correctly, coordinates with the benefits department if there are benefit issue disputes, and route it to the correct queue for proper claims adjudication.