日本と海外をつなぐクラウドソーシング

Accomplished client services professional with extensive 13+ years of experience in building strategic relationships across a diverse portfolio of enterprise customers based in the Software as a Service (SaaS) space. Successful customer champion with the ability to collaborate and motivate among cross-functional teams while driving revenue growth and retention. Passionate to partner with the customers in order to help them in achieving their objectives through cloud software solutions.

Professional Experience
Customer Success Manager – FirstRain Inc. April 2011 – June 18, 2019

Customer Success and Customer Experience Expert || Service Delivery and Digital Marketing Strategist

Customer Success Manager and Trusted advisor to accounts totaling $3MM, leading all strategic transformation initiatives. Strategic Accounts: DnB, Schlumberger, Lenovo, Deloitte, Hilton, etc.
omer engagement, retention and growth.