日本と海外をつなぐクラウドソーシング

I've supported multiple accounts for a BPO company as a Quality Analyst. The most recent is for a customer service account who's offering food delivery in U.K. Supported multiple line of businesses, voice, chat and email.

Ensuring quality of service in line with organizational objectives. Targeting performance improvement and efficiency through behaviour modification, enhance the quality of service for customers and to improve close rates. An aide for process improvement and identifying waste in the process.

Before I got promoted as a Quality Analyst, I am assigned to multiple line of businesses like Content Moderation, Data Entry, Transcription.