日本と海外をつなぐクラウドソーシング

To work in a company wherein I can use the best of my abilities and enhance my skills which in the process contribute to the success of the company. Communicates with a customer over the phone or via written correspondence to provide information and assistance on product use, hardware/software problems or process inquiries
 Resolves customer issues on the first call/contact whenever possible, without having to transfer the caller
 Completes, processes and maintains applicable paperwork and records
 Follows escalation procedures as necessary