日本と海外をつなぐクラウドソーシング

I've been working in the call center industry for more than 10 years. My experience taught me how to handle different types of tasks, meet and exceed goals and provide world-class customer service to clients and customers in Canada and United States of America.
I'm open-minded and willing to be trained to acquire new skills and be more versatile. The quality of my work defines how I'm able to maintain excellent performance every month.

My areas of expertise include:
• Proficient in English (verbal and written)
• Multi-tasking and can work under pressure with minimal supervision
• Account management
• Skip-tracing (Accurint)
• Computer literate (can use Excel, CRM, MS Word, Office 365 and internet-based sites)
• Upselling and cross-selling
• Pitching and closing sales (Opus)
• Processing payment and orders (Expresspay)
• Creating escalations
• Opening and closing dispute and claims (Ebay)