日本と海外をつなぐクラウドソーシング

I have 3 years of experience in Customer Service assisting UK customers. Got my promotion after 6 months and became an LOB support as Subject Matter Expert. I also handle newly hired agent by providing them proper coaching.

I can provide ticket phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent I have managed to home skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.