日本と海外をつなぐクラウドソーシング

I manage service quality & the effectiveness of all service channels, interacting with customers to ensure optimal satisfaction with services provided to customers to improve service delivery and resolve customers complaints across all service channels where UBA has a presence in general inquiry/complaints, E-Channels, i.e Mobile/Internet banking, VISA Cards, MasterCard and handling of both internal/external customer complaints . I also manage help desk in Global Shared Service Center for the bank.
Over 6 yrs in service delivery in both retail and consumer banking. I have the ability to lead a team to achieve and deliver exceptional service delivery. Specialties: Customer satisfaction, Shared service centers, Financial Service Support/Representatives, Team player, strategic thinker, product evaluation, process flow analysis.