日本と海外をつなぐクラウドソーシング

I'm Melissa Davadilla, I have an extensive background when it comes to Customer Service. I started with Health Care Insurance, it was an American Account, I've handled the most difficult calls back then and was able to resolve customers concern. After that I've handled an Australian account Telecommunications account which was the second largest Telecommunications company in Australia. I have been a Supervisor and I've handled a team of 16 people. I've done a lot of administrative tasks for the team. I made sure that all their needs were provided such as product knowledge, support, escalated calls, administrative tasks such as attendance checking, performance evaluation, one on one coaching sessions and all sorts of skill transfer.