日本と海外をつなぐクラウドソーシング

Main Responsibilities
• Established and maintained contacts with new and existing customers as per the direction of the supervisor.
• Transferred urgent calls to the required departments quickly and accurately.
• Entered and updated new customer details in the customer relationship management software according to administrative guidelines.
• Achieved set targets of the firm by the stipulated deadline.

■ Key Skills and Qualifications
• Customer service oriented skills – Ability to deal with irate customers using excellent interpersonal-communication skills.
• Understands new concepts easily – Quick learner.
• Ability to handle stress.
• Computer literate.
• Reliable.
• High School Diploma/Graduate.

• TELEPERFORMANCE
• COMCAST SIK
Technical Service Representative
August – December 2014

• CONVERGYS DAVAO
• MACY’S OMNICHANNEL
Customer Service Sales Associate
October 10, 2016 – January 1, 2017 – EOC (End Of Contract)