日本と海外をつなぐクラウドソーシング

I have experience in Inbound Customer Service for more than 3 years. I'm experienced in taking and making calls. I have also experience in chat and email support. As a Customer service representative part of my role is a subject matter expert where I support the newbies and tenured thru chat or email. All their inquiries/ clarifications are being assisted. I get to train and support newbies and also the tenured ones of the process and most of the process updates. I am able to solve problems and also handle escalations from our clients. My main goal is to provide excellent customer service. I'm responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport. I am proficient in Microsoft Office programs and an internet savvy. I'm a fast learner and able to multi-task with very minimal supervision.