日本と海外をつなぐクラウドソーシング

I am Retention Specialist Team Leader with 3 years in BPO industry. I am monitoring and coaching my Team how to handle irate callers and pacify them because 90% of our callers are irate customers. I'm well experienced in providing good resolution in every concern of every caller.

As a Retention Specialist, we are not only retaining callers to cancel their monthly subscription but also we are keeping them in the program by asking FFQ, building value or make them realize what benefit of the product that they can since they ordered thing for a reason and giving more discounted offers that suits to their budget.

I am very good in providing excellent customer service and retaining customer but i am eager to learn more.