I have 5 years experience in both customer service and technical support assisting US, and Australian customers. Have worked for telecommunications company, tax and payroll software and SEO. Trained and worked in one of the most top rated BPO company in the Philippines. I have experience in call handling, email handling and a bit of back-end support. Experienced being a subject matter expert, mentoring newly trained individuals. Willing to work in US or Australian business hours.