Crowdsourcing Workshift > Search Freelance > Effie0911
Effie0911
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Identified
- Philippines
- Favorites : 0 Results
- Skills
- Advertising and Public Relations
- Email Marketing
- Market Research and Surveys
- Other Business Services
- Personal Assistant
- Email Response Handling
- Customer Service & Support
- Web Search
- Transcription
- Questionnaire and Research
- Other Business Supports and Questionnaire
- Data Entry
- Data Gathering
Language
No Description - Last Login : 2017-06-15
- Member Since : 2017-06-15
Professional Experience
I am a reliable and hardworking individual with 4-year experience in Customer Service including a year as a Quality Assurance Analyst.
As an analyst, I have managed to:
• Create reports that are submitted to management as basis for their action plans;
• Monitor and grade 10-20 calls per day in terms of agent’s conformance with the guidelines set by the client;
• Coach agents to help them improve with their scores;
• Do Root-Cause Analysis to determine what agent’s behavior is causing a negative customer satisfaction survey;
• Do Root-Cause Analysis to determine what causes a customer to call back causing a failing First-Call-Resolution Score.
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