日本と海外をつなぐクラウドソーシング

My background includes serving as Advanced Technical Support Representative and Email Support Professional both in a Call Center Company. Most recently I work as an Email Support Professional for a satellite radio company and been there for more than 7 years. I answers customer’s billing concern, online account inquiry, Internet Radio issues and do call back if needed.
Previously, I worked within two high-volume customer-support call centers for a major satellite television services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions).