Sitel Philippines

Customer Service Representative

2008/06～ 2013/06

Handles the Inquiry of Customer Services in connection with promotions and updates.
 Attends to various concerns concerning payments & billing issues.
 Supported technical issues of customer’s from setting up their basic mobile phone, broadband & cable features to basic troubleshooting.
 High-quality and cost effective solution in handling inbound English customer service calls from Virgin Media Clients.
 Mentoring Agents through their queries regarding procedures & product knowledge
 Handled Various Customer Complaints (sup call)
 Audit calls in order to monitor call quality procedure & standard.