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クラウドソーシング ワークシフト > フリーランスを探す > chiaiz > 学歴・職歴
chiaiz
職歴
詳細
Teleperformance
Customer Representative
2015/02～ 2014/02
Giving technical support to people who use the network
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
Follow standard processes and procedures
Redirect problems to appropriate resource
Identify and escalate priority issues per Client specifications
Basic troubleshooting of android and iOS smart phones and APN configurations
Follow up and make scheduled call backs to customers where necessar
