日本と海外をつなぐクラウドソーシング

Fun Doggie Startup

TECHNICAL CUSTOMER SUPPORT REPRESENTATIVE (PART-TIME)

2019/10～

a. Assist customers from over 130 countries by solving general and tech-related problems via Intercom Chat.
b. Interpret technical logs and troubleshoot hardware and software issues.
c. Triage, validate, and escalate emerging and potential customer-facing issues.

Global Solutions Inc. (Concentrix)

CUSTOMER SERVICE ASSOCIATE II

2018/10～ 2019/10

Healthcare Advocate of one of the leading Healthcare Insurance in the United States of America duly accredited by the US Government.
a. Provides Health Benefits to customers.
b. Processing of Healthcare Providers’ Claims.
c. Processing of Healthcare Customers’ Reimbursement.
d. Checking Providers’ Network Steerage.
e. Providing contracted healthcare providers to the customers.
f. Sending e-mails to customers (Online Plan Booklet, Travel Letter, Eligibility Letter, Termination Letter, Explanation of Benefits, Summary of Benefits)

Pamantasan ng Lungsod ng Maynila

ADMINISTRATIVE ASSISTANT III

2008/03～ 2017/12

(Offices assigned: College of Humanities, Arts, and Social Sciences, Office of the Vice President for Administration, Office of the Vice President for Public Affairs)

Provide administrative and academic support to ensure that office operations are maintained effectively and accurately.
a. Designated as Front Office Supervisor.
b. Assigned to processed employees’ and faculty members monthly salary, allowances, and honoraria
c. Facilitates Student’s Faculty Evaluation (SFE).

Provide administrative and academic support to ensure that the office is provided with the resources to make effective decisions.
a. Designated as the Department Supply Officer.
b.Troubleshoots involving office’s hardware and software issues, performed maintenance to keep equipment working properly.

Provide extension services for inter-department involvement.
a. Designated as University Chief Photographer.
b.Enhances retouches photos for various Audio-Visual Presentation, Social Media posting, and announcements.
c.Assigned to create university banners and posters.