日本と海外をつなぐクラウドソーシング

Sykes Asia Inc.

Quality Assurance Coordinator

2014/03～ 2018/11

• Maintenance of the dashboards needed at a holistic level.
• Randomly evaluate calls for compliance with policies, procedures, and measure the effectiveness of behaviors following a recommended monitoring frequency.
• Facilitates calibration sessions to align on scoring that measures the accuracy with the gauge of both on the attribute and process level.
• Delivering and communicating critical-to-quality feedback for effective coaching.
• Identify every procedural, process gap that is observed during an interaction, and communicate as actionable items to be addressed.

DLC Consulting

Virtual Assistant

2019/01～

• Provides businesses and entrepreneurs with various skills ranging from administrative, technical and creative support through the comfort of their own space.

dearlyplinkyllamzon

Facebook Ads Manager

2019/01～

• Responsible for creating an effective advertising strategy for launching new products, generating leads, or growing visibility online.
• Produce an Ad that makes sense, performs well and reaches the intended audience.

JAQ Business Solution

Lead Generation Specialist

2019/05～

• Generate leads and create a consistent pipeline of new prospects and turn them into long-term clients.