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thisisrapmargen
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Identified
- Philippines
- Favorites : 0 Results
- Skills
- Data Entry
- Others
- Writing and Posting FB Page
- English ⇔ Other Languages
- Last Login : 2019-11-25
- Member Since : 2019-11-25
Career
Description
Transcom Worldwide Philippines
Customer Service Representative (CSR)
2008/02～ 2011/10
Phone/Email support for UK Telco (TalkTalk). Work emphasized on dealing with customer’s billing and payment inquiries, upselling Value Added Services, cancellation of services, retaining customers and home move request.
Aegis PeopleSupport
Executive Operation – Customer Service
2012/02～ 2014/03
hone/Email/Chat support for US Background Screening (HireRight). Work emphasized dealing with customers’ issues related to filling out the online background check form. Getting information from sources (school, employment, and criminal records). Sending reports to the company hiring managers.
Growthtech (StudySoup)
Customer Support
2015/12～ 2018/03
Email/Chat/Txt support for an online marketplace (StudySoup). Work emphasized dealing with college students’ inquiries related to signing up, getting subscription, cancellation and refund requests.
oDesk/Upwork
Freelancer/Independent Contractor
2014/05～ 2019/09
Email support for an e-Commerce business (US Amazon Dropshipping (MidwestProductsDepot)). Work emphasized on dealing with customers’ inquiry related to shipping status, cancellation, return and refund request, product research and some HR works.
