日本と海外をつなぐクラウドソーシング

Manhattan House Calls

Virtual Office Manager

2017/09～ 2019/08

I helped my employers with their daily administrative tasks and schedules. My tasks includes - answering phone calls, calling customers, responding to emails, chatting with customers online, preparing appointment for the nurse practitioners, data entry into Excel, Word or other programs, faxing documents to doctor's offices, signing medical orders for the doctor and other miscellaneous tasks that can be performed online.

Convergys SEA

Product Trainer

2015/05～ 2017/09

My role was to help the trainees to become the agent that the company needs. My tasks were the following:
- Conduct three weeks training using the knowledge base, system and power point presentation.
- Prepare assessment after the training.
- Help the trainees with their Areas of Improvement.
- Provide feedback with their calls and emails to make sure that they are meeting the required metrics.
- Send report to the clients about the status of the new hires

Convergys SEA

Billing and Accounts Representative

2012/03～ 2015/04

My role was to provide assistance to customers via emails and phone calls, to explain the process for move house, help the customers understand their bills, to provide information about the products, to help customer troubleshoot their connection if necessary, to route the issues to the correct department, etc.