日本と海外をつなぐクラウドソーシング

Intrapay Asia Inc

Fraud Prevention Supervisor

2015/08～ 2019/03

• Knowledge on issuing banks, acquiring banks and payment gateways risk and fraud operation.
• Strong organizational, analytical and problem-solving skills
• Strong customer service background.
• Knowledgeable with KYC (Know your Customer/Business) procedures and client onboarding.
• Knowledge of Microsoft Office
• Knowledge of Risk and Fraud
• Making inbound and outbound calls including escalations
• Email Correspondence
• Training and mentoring new hire employees in our department until they can work on their own
• QA for new team members works, making sure that the process was being done correctly and SLA are being met.
• Knowledge of payment or credit card acquiring, issuing business and PSP
• Manage calendars