日本と海外をつなぐクラウドソーシング

Sykes Asia, Incorporated

ISP Technical Support Representative

2007/08～ 2010/09

• Follow company policies and procedures
• Answer inbound calls regarding customer concerns on internet connection, wireless networking and assist in first time installation of home networking equipment.
• Assist customers in downloading and installing security software.
• Document all customer concerns through our CRM tool.

Lexmark Research and Development Corporation

Technical Support Engineer

2010/12～ 2013/12

• Follow company policies and procedures
• Provide excellent customer support to all Lexmark users, both inkjet and laser printers.
• Aid all customer concerns regarding hardware, software and printing solutions provided by the company.
• Assist site technicians with any technical issues with the printer.
• Report and replace any damaged products.
• Document all customer concerns through our CRM tool.

Stream Global Services

Xbox Chat Support

2014/01～ 2015/09

• Follow company policies and procedures
• Provide excellent customer support to all Xbox customers through our Xbox chat service option or through the Xbox console.
• Aid all customer concerns regarding their Xbox account, hardware and software issues and billing issues.

JP Morgan Chase Bank N.A. - Philippine Global Service Center

Fraud Specialist II

2015/09～ 2019/11

• Follow company policies and procedures
• Provide excellent customer service to all customers, from individual consumers to small business account owners through inbound calls and email.
• Document all customer concerns to our Customer Assist tool.
• Prevent possible fraud by monitoring and notifying customers for any suspicious transactions happening on their Chase Debit Cards.
• Provide maintenance to all customer concerns regarding Chase Debit Cards (limit increase request, travel notification, POS memo hold release, card replacement, card reissue and update billing information linked to the card.)
• Report any suspicious customer or transaction for further investigation.
• Always demonstrate integrity to both co-workers and customers.