日本と海外をつなぐクラウドソーシング

iQor Philippines

Customer Service Representative

2016/09～ 2018/08

Job Responsibilities:
• Greet customers warmly and ascertain problem or reason for calling
• Resolve customer complaints via soft phone (Avaya)
• Verify account information
• Assist with placement of orders, refunds, or exchanges
• Guide customers to troubleshoot their phone
• Helping customers to create and activate their new account
• Educating customers about plans and features