日本と海外をつなぐクラウドソーシング

FEDERAL UNIVERSITY OF LATIN AMERICAN INTEGRATION – UNILA

ICT Customer Support

2014/07～

The productivity and support of ICT Support (Helpdesk) is increased by more than 30%, after the implementation of priority levels, to target the specific technicians for each demanding area;
Reduction of 20% of costs, fees and guarantees, after implementation of the management of budgets received, for the Selection of Suppliers of Information Technology and Communication able to sign contracts;
Increased control of Information Technology and Communication Technology Management by more than 15%, guaranteeing the continuation and improvement of services;
Coordinator of the process of implantation of RFID system to control the collection of the University Library (UNILA).

GARIBALDI GROUP, Brazil and Paraguay

Project Manager for ICT deployment (for industry sector)

2010/05～ 2014/07

Addition of more than 50% in profit and productivity confidence, with the computerization and implementation of a Management Information System (S.I.G.), throughout the production chain in the manufacture of Household Utensils. By October 2012, we made integration of the systems between the branches (Brazil and Paraguay).
After one (1) year of implementation of the GIS, there was an increase in more than 85% of the reliability of the information, such as: reports, accuracy in stock control, financial management and exports, electronic invoice issuance, payment, material disposal control of the production sector.
The management had to expand by more than 34% sales team, and reduced by more than 60% the failures in the manufacturing process and divergences of information.

SIMOESTE, Foz do Iguaçu - Brazil

Project Manager for ICT deployment (for commercial sector)

2004/01～ 2009/12

In addition to the implementation of the Management Information System (GIS), I was able to expand the sales team by 35% and expand the region and the number of clients served by more than 42% throughout the Brazilian territory.
Management has been more than 90% accurate in reports of:
Team sales, tracking of order processing flows, identifying possible bottlenecks, planning the sales team's itinerary. Increase reporting accuracy by 95% so that Management participates in meetings with Sales Team Managers, giving suppliers the same opportunities with customer base adjustment, routes and priorities, goals, and enabling team competitions and rewards. More than 80% reliability in the control of material resources of suppliers (inputs and products).