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Cami
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- 最終ログイン : 2017-11-14
- 登録日 : 2017-07-17
職歴
詳細
Qualfon Philippines Inc.
Executive Resolution Chat Specialist
2013/12~ 2017/07
• Address customer issues and resolve complaints in a timely and accurate manner.
• Give accurate and appropriate information to answer questions.
• Identifies possible fraud transactions
• Handled difficult customers
• Built customer loyalty by placing follow-up calls for customers who reported product issues.
Qualfon Philippines Inc.
Technical Support Specialist (Voice)
2013/01~ 2013/08
• Provided accurate and appropriate information to response to customer inquiries.
• Delivered straight to the point troubleshooting steps to not prolong customer’s agony.
• Distinguished the root cause of each customer’s technical concern to avoid it from recurring.
• Built customer loyalty by placing follow-up calls for customers who reported product issues.
Transcom Worldwide Asia
Sales and Retention Specialist
2013/08~ 2013/12
• Introduced new and existing services being offered by the company and their remarkable benefits to the customers.
• Generated sales almost after every pitch.
• Provided various ways and tips on how customers can save without downgrading their services.
• Provided accurate and appropriate information to response to customer inquiries.
• Managed to retain customers who wished to disconnect their service to prevent or better yet avoid losing revenue.