日本と海外をつなぐクラウドソーシング

Qualfon Philippines Inc.

Executive Resolution Chat Specialist

2013/12～ 2017/07

• Address customer issues and resolve complaints in a timely and accurate manner.
• Give accurate and appropriate information to answer questions.
• Identifies possible fraud transactions
• Handled difficult customers
• Built customer loyalty by placing follow-up calls for customers who reported product issues.

Qualfon Philippines Inc.

Technical Support Specialist (Voice)

2013/01～ 2013/08

• Provided accurate and appropriate information to response to customer inquiries.
• Delivered straight to the point troubleshooting steps to not prolong customer’s agony.
• Distinguished the root cause of each customer’s technical concern to avoid it from recurring.
• Built customer loyalty by placing follow-up calls for customers who reported product issues.

Transcom Worldwide Asia

Sales and Retention Specialist

2013/08～ 2013/12

• Introduced new and existing services being offered by the company and their remarkable benefits to the customers.
• Generated sales almost after every pitch.
• Provided various ways and tips on how customers can save without downgrading their services.
• Provided accurate and appropriate information to response to customer inquiries.
• Managed to retain customers who wished to disconnect their service to prevent or better yet avoid losing revenue.