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Reychelle
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Philippines
- Favorites : 0 Results
- Skills
- Article and Text Writing
- Editing and Amendment
- Other Writing
- Last Login : 2017-07-05
- Member Since : 2017-07-05
Career
Description
VXI Global Holdings
Account Associate
2015/09～ 2017/07
• Solving raised cases thru CRM and BOSS.
• Create customer account using company’s software.
• Collect payment especially in Nonpayment accounts.
• Answer queries of subscriber regarding their accounts.
• Do account consolidation as necessary.
• Perform advance technical troubleshooting issues that customer encounter.
• Escalate customer issues beyond my scope to team leader \ chat support team.
• Resolve customer issues within my scope.
• Sell.
