hSenid Mobile Solution

Associate System Engineer

2015/04～ 2016/04

Good understanding/experience on systems administrating in a Unix/Linux
environment (Red Hat, CentOS, and Ubuntu.)
Install and configure MongoDB/MySQL( with Innodb optimization) and
replication.
Install and Configure Servers & Services (E.g.: Apache, Tomcat and Gateway
Squid, SNMP, etc.)
Install and Configure centralized Network monitoring system (NMS)
facilitates GUI monitoring (E.g.: Nagios) with e-mail and graphical
Administrator console and SNMP trap configuration.
Preparing Project execution plan documents/system maintenance
manuals and administration manuals.
Hands on experience Project Management tools (Redmine /OTRS
/GitLab ) for the customer administration ticket handling.
Good hands on experience on Write and maintain custom scripts to increase
system efficiency and lower the human intervention time on any tasks
(Bash,python).
Hands on experience on Monitor and test application performance for
potential bottlenecks, identify possible solutions, and work with developers
to implement those fixes.
Basic Level hand on experience on with Amazon Web Services (AWS)
Identified and performed general administrator/engineer t

paycorp international (pvt) ltd

Technical support Engineer

2016/04～ 2017/07

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients