日本と海外をつなぐクラウドソーシング

I worked in Convergys as a Sales Associates Tier 2 for almost 2 years. The first account that I handled is Liberty Medical, we're dealing with patient's who has diabetes. Processing their orders for their supplies, requesting for a valid prescription from their doctors, processing bills and calling their insurances for the medical coverage. Then after a year I was transferred to a financial account which is Citibank. Handling personal credit cards of the customers. When I was working in Convergys I was able to develop my customer service and communication skills. I have learned so many things especially handling irate customers. Then I also worked in Teletech, under Verizon account. I was a Technical Support Representative. My job was assisting customers with the troubleshooting steps for their Internet, TV and phone.