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akihiko88
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Philippines
- Favorites : 0 Results
- Skills
- Japanese ⇔ English
- Article and Text Writing
- Data Entry
- Japanese ⇔ Tagalog
- Last Login : 2014-05-16
- Member Since : 2014-05-16
Professional Experience
Work Experience
ACS a Fuji Xerox Company February 2012 - Present
XIM Quality Analyst (Current Position) July 23, 2012 - Present
• Currently handles call and email quality monitoring
• QA Assistant Supervisor
• Reviews and evaluates agent’s performance and verifies if they are performing according to the company’s quality standards
• Provides recommendations on how to improve or bring in corrections to existing procedures based on areas of opportunities
• Works side by side with the management in ensuring that agents are compliant with company policies and oriented to our target in quality
• Provides weekly reports on agent’s QA scores, areas of opportunities and CSAT
• Provides recognition to agents who showed excellence in Quality and CSAT
• Represents the Quality team during Client Visits
• Leads 40+ analysts
Xerox IT Infrastructure Service Desk February 2012 – July 23, 2012
Accenture - March 2010 – March 2011
IT Support/Help desk