日本と海外をつなぐクラウドソーシング

• 3 years’ experience being a Team Leader and also a qualified customer relations officer with almost 11 years’ experience in fast-paced customer service and call center environment.(Calls / Chats or Emails) Personable and professional under pressure.
• Certified by DDI (Development Dimensions International Inc) "Communicating for Leadership Success"
• Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance
• Communicates deadlines and sales goals to team members

• 11 years’ experience in fast-paced customer service and call center environment. (Inbound and outbound calls / Chats or Emails) Personable and professional under pressure.
• Patient and empathetic customer relations officer with an extensive background in conflict resolution and customer care.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.